Special Moments: Wedding, Graduation, Birthday
Special Moments: Wedding, Graduation, Birthday
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What Happens After I Place My Order?
What Happens After I Place My Order?
Once you’ve placed your order, simply upload your photo. Our artist will handle everything from there!
📬 Watch for an Email: We’ll send your first design proof within 1-3 days, or reach out if we need any additional details.
✅ Approve and Ship: After you approve the design, we’ll ship your order right to you.
💖 Need Help? Just hit the chat button if you have any questions!
100% Happiness Guarantee
100% Happiness Guarantee
We want you to absolutely love your portrait, and we’ll do everything to make sure you’re happy with the final result. Here’s how we make sure of that:
Lost Painting Guarantee: If the painting gets lost during shipping, we’ll send you a new one at no extra cost.
Artwork Damage: If your painting arrives damaged, just reach out to us, and we’ll reprint and send a new canvas for free.
Modifications: Not loving the first preview? No problem! You can request unlimited changes until it’s perfect. And if after a few tweaks you’re still not happy, we’ll work with you to find the best solution.
30-Day Money-Back
30-Day Money-Back
If you're not completely satisfied with your purchase, return it within 30 days for a full refund—no questions asked!
Get Your Order In No Time!
Get Your Order In No Time!
Once your order is placed, it typically takes 1-3 business days for us to create and prepare your custom portrait for shipping. After you approve the final portrait, we will proceed with shipping and notify you once your order has been dispatched.
Shipping Times (After Your Approval):
- United States: 7 business days
- Europe: 7-14 business days
- Canada: 5-12 business days
- Australia: 7-12 business days
- New Zealand: 7-12 business days
- Middle East: 10-15 business days
Please note that shipping times may vary depending on your location and any potential delays with customs or local postal services.
We Ship Worldwide!
We Ship Worldwide!
We currently ship to the following countries:
United States
Canada
Australia
New Zealand
Germany
France
United Kingdom
Europe (Rest of Europe included*)
*Rest of Europe includes: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey.
How to Choose a Great Photo?
How to Choose a Great Photo?
High Resolution: Choose a clear, high-resolution image to capture all the details.
Good Lighting: Opt for natural lighting, avoiding harsh shadows or dark settings for the best results.
Face Forward: Make sure faces are clearly visible and facing forward for portraits.
Sharp Focus: Ensure the photo is in focus—blurry images make details harder to capture.
To learn more, check out our Photo Guide
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FAQ
How Does It Work?
- Upload Your Photo: Pick your favorite photo and upload it. Need help choosing the right one? Check out our photo guide here.
- Choose a Template: Browse through our templates and pick the one that suits your style. Make sure to note the template number when placing your order.
- Add Your Customizations: Feel free to specify any custom requests you have. We want to make it just right!
- Receive a Preview: Within 1-3 business days, we’ll send you a preview of your portrait. You can request as many changes as needed until it’s perfect!
Make Sure: Double-check that the email you enter at checkout is correct to receive your preview and updates.
What can you customize?
We can customize pretty much anything! Here’s what we can do:
- Change hairstyle
- Remove or add hair accessories
- Enhance or remove makeup
- Change clothes
- Adjust facial expressions
- Add angel wings, halo, and more!
Let us know how you’d like to customize your image!
Can I preview my portrait before buying?
Since our artists spend a lot of time creating each portrait, we can’t offer a preview before you place an order. But once you’ve purchased, we’ll send your artwork for preview within 1-3 business days. And don’t worry—you can ask for as many revisions as you like until it’s just right!
What materials are used for the canvas?
We print on a premium poly-cotton canvas for durability and high-quality texture
Is the canvas ready to hang?
Yes, each portrait comes with hooks already attached for effortless hanging
Will the colors fade over time?
No, we use never-fading ink to ensure your portrait stays vibrant for a lifetime!
What’s the 100% Happiness Guarantee?
We want you to absolutely love your portrait, and we’ll do everything to make sure you’re happy with the final result. Here’s how we make sure of that:
- Lost Painting Guarantee: If the painting gets lost during shipping, we’ll send you a new one at no extra cost.
- Artwork Damage: If your painting arrives damaged, just reach out to us, and we’ll reprint and send a new canvas for free.
- Modifications: Not loving the first preview? No problem! You can request unlimited changes until it’s perfect. And if after a few tweaks you’re still not happy, we’ll work with you to find the best solution.
What if I’m not satisfied with the final portrait?
If you’re not 100% satisfied after receiving your portrait, you can return it to us within 30 days for a full refund. Just make sure it’s in the original packaging, and get in touch with us for the return address. We’re always here to help!