Frequently Asked Questions
1. How does the ordering process work?
- Upload Your Photo: Pick your favorite photo and upload it. Need help choosing? Check out our photo guide here.
- Choose a Template: Browse our templates and choose one that suits your style. Note the template number when ordering.
- Enter Your Email: Provide your email at checkout so we can keep you updated on your portrait’s progress.
- Receive a Preview: Within 1-3 business days, we’ll send you a preview of your portrait. Request as many changes as needed until it’s perfect!
Customization Options
2. What can you customize?
We can customize almost anything! Here are some options:
- Change hairstyle
- Remove glasses
- Remove piercings, tattoos, or skin imperfections
- Remove hair accessories
- Enhance or remove makeup
- Add or remove a crown
We also ensure a perfect skin tone match, so any portrait works with any skin color or shade.
Preview and Approval
3. Can I preview my portrait before buying?
Since each portrait is custom-created by our artists, we can’t offer a preview before purchase. Once ordered, we’ll send a preview in 1-3 business days, and you can request unlimited revisions to make it just right.
Materials and Quality
4. What materials are used for the canvas?
We use premium poly-cotton canvas for durability and a high-quality texture.
5. How is the frame constructed?
Each portrait is hand-crafted with a sturdy hardwood frame, built to gallery standards, with a 1.25” wooden frame and a depth of 0.75”.
6. Is the canvas ready to hang?
Yes, each portrait arrives with hooks attached for effortless hanging.
7. Will the colors fade over time?
No, we use never-fading ink to keep your portrait vibrant for a lifetime!
100% Love It Guarantee
8. What is the 100% Love It Guarantee?
We want you to love your portrait. Here’s how we make sure:
- Lost Painting Guarantee: If your painting gets lost in shipping, we’ll send you a new one at no cost.
- Artwork Damage: If your painting arrives damaged, let us know, and we’ll reprint and send a new canvas free of charge.
- Modifications: Not loving the first preview? No problem! You can request unlimited changes until it’s perfect.
Satisfaction Guarantee
9. What if I’m not satisfied with the final portrait?
If you’re not 100% satisfied after receiving your portrait, you can return it to us within 30 days for a full refund. Just make sure it’s in the original packaging, and contact us for the return address.
Shipping Information
10. How long does it take to ship?
Once your order is placed, it typically takes 1-3 business days to create and prepare your custom portrait for shipping. After approval, we’ll ship your order and provide tracking.
Shipping Times (After Your Approval)
- United States & Canada: 5-10 business days
- Australia & New Zealand: 7-14 business days
- Germany: 7-10 business days
- France: 7-10 business days
- Rest of Europe: 7-14 business days
- United Kingdom: 7-14 business days
- Middle East: 10-15 business days