Shipping Policy

Shipping Policy

We currently ship to the following countries:

  • United States
  • Canada
  • Australia
  • New Zealand
  • Germany
  • France
  • United Kingdom
  • Europe (Rest of Europe included*)
  • Middle East

*Rest of Europe includes: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey.

Processing Time

Once your order is placed, it typically takes 1-3 business days for us to create and prepare your custom portrait for shipping. After you approve the final portrait, we will proceed with shipping and notify you once your order has been dispatched.

Shipping Times (After Your Approval):

  • United States: 7 business days
  • Europe: 7-14 business days
  • Canada: 5-12 business days
  • Australia: 7-12 business days
  • New Zealand: 7-12 business days
  • Middle East: 10-15 business days

Please note that shipping times may vary depending on your location and any potential delays with customs or local postal services.

Free Shipping on All Orders

We are pleased to offer free shipping on all orders, regardless of location. No additional shipping fees will be added at checkout.

Expedited Shipping

If you need expedited shipping, please contact us at: hello@wondercanvasportrait.com to discuss options.

Customs and Import Duties

For international orders outside of the United States, customs or import duties may apply. These fees are not included in our shipping costs and are the responsibility of the customer.

Tracking Your Order

Once your order has shipped, you’ll receive an email with tracking information so you can follow your package’s journey.

Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact us at hello@wondercanvasportrait.com and we will send you a replacement free of charge.


Cancellation Policy

For standard orders, cancellations are accepted within 6 hours of purchase. Please contact us as soon as possible to request a cancellation.

For rush orders, we begin creating your custom portrait immediately upon order placement. Because of this, cancellations are not allowed for rush orders. We appreciate your understanding as we work to deliver your portrait promptly.